You can check on the status of a submitted debit or ATM card claim (even when you initiated your dispute over the phone) in the mobile app from the hamburger menu by clicking on 'Dispute Status.' You will be able to add additional transactions to the claim. Go to your transactions and choose one you suspect as fraud and begin the dispute process. If you suspect fraud on a debit transaction, you can now file a claim in the mobile app.
To file a fraud claim or merchant dispute Monday-Friday 8am to 9:00pm EST, Saturday/Sunday 9am-5:30pm EST
Monday-Friday 7am to 10:00pm EST, Saturday/Sunday 9am-6pm ESTįor product information or to open a new Checking, Savings, Money Market or CD: For Questions about your Checking, Savings, Money Market or CD: